Despite the presence of e-mail and text messaging everywhere, people conducting business online still want to be able to reach out and talk with someone.

Right now.

ChatRelations.com sells live chat software to connect web customers with a sales clerk instantaneously while they are shopping online. ChatRelations offers two types of live help software: LiveChat and AutoChat.

LiveChat is a popular option with websites looking for live customer support. LiveChat connects online customers to sales clerks who answer their shopping questions in real time, using instant messaging.

AutoChat is a 24/7 automated chat guide. AutoChat is driven by a friendly avatar character that automatically answers the questions of online shoppers using a preset library of canned responses. You save money on web personnel, generate more leads and consumers get the same instant sales help.

As online spending grows, companies can capture more internet revenue with quality online customer service. Instant sales help or technical assistance may prevent your company from losing online customers and could even encourage shoppers to spend more. ChatRelations’ chat software allows you to engage with customers on a one-on-one basis, just like they were in your actual store.